Contact us

Customer Care

For Feedback and Complaints please contact our Customer Care team on 0300 30 33 117 or

Our promise to you

  • We will listen carefully.
  • We will investigate thoroughly and fairly.
  • We will provide clear guidelines on what to do.
  • We will always try to improve our service.
Customer Care

Shaw Trust in your area

We have advice centres, shops and social enterprises all over the UK. To find one near you enter your location in the search box below.

Contact us 

If you would like to ask us a question or see how we can help why not get in contact with us?

Please choose from one of the options below:

General enquiries

Contact us on 01225 716300 (switchboard)

Or phone: 01225 716353 (Purchase Ledger)

Follow this link to contact Shaw Trust with a general enquiry

Shaw Trust Enquiries
Shaw House
Epsom Square
White Horse Business Park 
BA14 0XJ

Shaw Trust Direct text service: 80010

Work Choice enquiries

Contact your Disability Employment Adviser (DEA) at your local Jobcentre Plus or call Work Choice Direct for advice on 0300 3033111 alternatively follow this link to send us a Work Choice enquiry

Work Programme enquiries

Call our Customer Support Centre on 0345 2349675 or 0300 2472550 from:

  • 8.00am to 8.00pm between Monday and Friday
  • 9.00am to 12.00pm on Saturdays

Alternatively follow this link to send us a Work Programme enquiry.

Business and employer enquiries

Follow this link to send an enquiry about our recruitment services.

Commissioning services enquiries

Follow this link to enquire about commissioning specific Shaw Trust services

Partnership enquiries

Follow this link to provide Shaw Trust with details of your organisation and its capabilities

Media enquiries

Follow this link to contact our Media Team


Follow this link to send an enquiry to our Volunteers team.

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