A big welcome to Retail Assistant Joanna. She’s here to tell us about her volunteering journey so far, and what’s it’s like to work for a charity for four years.
Name: Joanna Long / Local Store: Bristol
Why did you choose to volunteer?
I wanted to get experience in the work environment; meet new people and learn new skills.
What are your daily tasks and responsibility?
My daily tasks vary. I serving customers, sort-out the displays; sort out the donations that come through, and displaying to stock in the store.
How has volunteering increased your skills and knowledge?
I now know the ins & outs on how a shop is operated and organised. I also have improved my people skills.
What has been the biggest change since taking on volunteering?
I am now a happier and a better person. I’m calm and more relaxed.
What has been your proudest moment?
My biggest moment was passing my NVQ.
What do you enjoy about your job?
Interacting with customers and learning new skills.
What have you found difficult and how have you overcome this?
Keeping calm when there are difficult customers and learning not to take it personally.
What advice would you give someone looking to do volunteering?
Try a be dedicated to volunteering and be prepared to be out of your comfort zone.
What’s your one tip to finding the right volunteering position?
Find out what kind of person you are and what you enjoy doing.
Shaw Trust is a national charity providing employment opportunities, skills development training and health and well-being services across the UK.
If you’re interested our volunteering opportunities, then visit our website for more information.
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